Orange Botswana has reaffirmed its commitment to protecting customer information, stressing that data security is not only a regulatory requirement but a fundamental responsibility in the digital age.

The telecommunications operator said every call, message, and byte of data carries with it an obligation to safeguard the trust customers place in the company.

“Data is not just information; it represents people’s identities, behaviours, and lives,” the company’s Data Protection Officer, Tshepo Sabonenoted, adding that it handles sensitive records including personal identification details, call logs, and location data.

Sabone highlighted growing cybersecurity risks as malicious actors increasingly target vulnerabilities in networks and systems.

In response, the company said it has adopted a proactive approach, investing heavily in infrastructure security and deploying advanced encryption protocols to protect data both in transit and at rest.

Beyond technology, Orange Botswana emphasised governance and accountability. Sabone said it applies strict data minimisation practices—collecting only what is necessary and retaining it for limited periods—to reduce exposure.

Dedicated data protection officers and strong internal controls are in place to ensure compliance across all levels of the organisation.

For customers, the company explained, this means call logs are shielded from unauthorised access, location data is treated with strict confidentiality, and personal information is not shared or sold.

Transparency, Sabone added, is central to building trust, with its privacy policy outlining how data is collected, used, and safeguarded.

“As Botswana advances towards a digitally enabled economy, data protection will remain a cornerstone of sustainable growth,” Sabone said. “Trust is the currency of the digital age, and it must be earned continuously.”

Orange Botswana concluded that safeguarding customer information is about more than compliance—it is about respect for privacy, trust, and the role the company plays in people’s lives.